General Questions

1. What types of devices do you repair?
We repair mobile phones, tablets, laptops, desktop computers, and other personal electronics.

2. Do you come to my home or office to carry out the repairs?
Yes, we offer a convenient mobile repair service where our technician comes directly to your home, office, or location of choice.

3. What areas do you cover?
We provide our services all over Sydney.

4. How do I book a repair appointment?
You can book an appointment via our website, phone, email, or by filling out the contact form.

5. Do I need to prepare anything before your technician arrives?
We recommend backing up your data and having your device charged. Also, please ensure the technician has a clean and safe workspace.

Services and Pricing

6. What kind of repairs do you offer?
We provide screen replacements, battery replacements, water damage treatment, software troubleshooting, data recovery, charging port repairs, keyboard replacements, and more.

7. How much does a repair cost?
Prices vary depending on the type of repair and device. We provide a free estimate once we know the issue.

8. Is there a call-out fee?
There may be a call-out fee for jobs located on the outskirts of Sydney to cover the travel costs. (Provided in your initial quote.)

9. Do you provide a quote before the repair?
Yes, we provide a clear, no-obligation quote before proceeding with any repairs.

10. What if my device can't be repaired?
If a device is beyond repair, we’ll let you know and may offer options such as data recovery or recycling. No charges apply if no work is carried out.

Warranty & Quality

11. Do your repairs come with a warranty?
Yes, all repairs come with a 6 month warranty covering parts and labor, unless otherwise stated.

12. What kind of parts do you use?
We use high-quality OEM or equivalent replacement parts to ensure longevity and performance.

13. Will my device be as good as new after the repair?
While results may vary depending on the damage, our goal is to restore your device to full functionality.

Security & Data

14. Will my data be safe during the repair?
We take your data privacy seriously. We don’t access or copy your data. Still, we strongly recommend backing up your device before the appointment.

15. Do you need my password to fix the device?
In some cases, yes, especially for software or diagnostic issues. If you're uncomfortable sharing it, we can work together during the repair.

16. Do you sign a confidentiality agreement?
We’re happy to sign a data confidentiality agreement if requested.

Appointments & Timing

17. How long does a typical repair take?
Most repairs take between 30 minutes to 2 hours, depending on the issue and device.

18. Can I schedule a same-day appointment?
We do our best to accommodate same-day appointments based on availability. Contact us as early as possible!

19. What if I'm not available at the scheduled time?
Yes we are happy to reschedule.

Payment & Invoicing

20. What payment methods do you accept?
We accept cash and PayID.

21. Do you provide invoices or receipts?
Yes, we provide digital invoices.

22. Are your services covered by insurance?
We can provide documentation for insurance claims, but coverage depends on your policy provider.

Business & Bulk Services

23. Do you offer services to businesses or schools?
Yes, we offer flexible repair contracts and bulk service discounts to businesses, schools, and organisations.

24. Can I set up regular maintenance for multiple devices?
Absolutely. We offer scheduled maintenance plans to ensure your fleet of devices stays in top shape.

Other Questions

25. Do you recycle old or broken devices?
Yes, we offer environmentally responsible recycling for non-repairable or unwanted electronics.

26. Can you help me choose a new device if mine can’t be fixed?
Yes! We’re happy to offer advice based on your needs and budget.

27. What sets your service apart from others?
We combine convenience, transparency, professional expertise, and friendly customer service—all delivered to your doorstep.