Privacy

Policy

Privacy Policy

At Tech Repair Hub, your privacy matters to us. We are committed to protecting any personal information you share with us and ensuring it is used responsibly and securely.

1. Information We Collect

When you contact us or use our services, we may collect the following information:

  • Your name and contact details (phone number, email address, address)

  • Device details (make, model, issue)

  • Payment information (only as needed for transactions)

  • Any additional information you choose to share with us

We do not access or collect any data stored on your device unless explicitly required and authorized by you for diagnostic or data recovery services.

2. How We Use Your Information

We use your information to:

  • Schedule and carry out your repair service

  • Contact you about your appointment or service

  • Process payments and issue invoices

  • Respond to inquiries and provide customer support

  • Improve our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Security

We take data security seriously and implement appropriate measures to protect your information. All customer information is stored securely and accessed only by authorised personnel.

4. Your Device & Data

Our technicians will never access your personal data (photos, messages, emails, etc.) unless specifically requested to diagnose an issue. We recommend backing up your device before any repair to safeguard your data.

If data recovery services are required, we will always ask for your permission and handle your data with the utmost confidentiality.

5. Third-Party Services

If we use third-party tools (e.g., for booking, payments, or communication), they are required to follow strict data protection practices. We only partner with trusted service providers.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Request the deletion of your data from our records (where legally permitted)

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:
📧 techrepairhub.au@gmail.com